Help & Support

Updated 20 October 2026

Contact

Write to connectstillalive@gmail.com. Include your device model, iOS version and what happened. There is no account to look up, so describe the match or drill you mean.

App identifier: com.d73.chalk

Pro

Scoring matches and practice drills, hosting a tournament and camera assist need Pro; joining a friend's tournament, history and analytics are free. To restore a purchase, open Settings and tap Restore Purchases. To manage or cancel, open the Apple Account settings on your device. Refunds are handled by Apple.

Fix a dart

Tap the leg label during a match to correct any visit, or open the match in History after it ends. The whole match is counted again.

Play with friends

Under Tournaments, create a tournament and turn on Play with friends. Share the six-digit tournament code, the QR code or the link; friends tap Join and enter it. The host needs Pro to start the tournament; friends play free. Each player throws at their own board and scores their own darts, and every match is shared live.

Move to a new phone

With Settings, Sync on, matches, practice runs and tournaments sync under a random restore key. On a new phone with the same saved passwords they come back by themselves. Settings, Restore key shows the key so it can also be typed in. Settings, Export all data still saves a backup file.

Delete my data

Settings, Delete my data erases every match, practice run, tournament, photo and preference on this device, deletes the synced copy from our server and deletes the analytics profile. Other devices syncing under the same restore key remove the same records. It does not cancel a subscription.

A big screen

Connect a TV wirelessly or with a cable while a match is open and the scoreboard appears on the TV, readable from the oche.